I don't care how friendly the customer service guy is, it seems to me that when I call to complain that my cable is out (again) and the solution (if it doesn't reset itself soon) is to drag the box down to their office or make an appointment for someone to come in a couple of days and bring me a new one... that it is unlikely that I'm going to switch to have my internet access go through the cable company. Even if its faster than my DSL is, this just seemed like a really bad time to try to get me to switch. Sigh. But really, all I want is my TV to work again so I can watch West Wing and the Red Sox win the World Series (though I really hope I didn't just jinx that).
Update: I successfully traded in my box for a new one and all seems well in the world of TV reception again. I'm also happy to say that the woman in the cable office did not try to sell me additional service when I came in, which helped as well.
Posted by Emily at October 27, 2004 03:07 PM | TrackBack