We've been getting an increasing number of phone calls trying to sell us things, so I've been more and more reluctant to actually answer the phone rather than just letting the answering machine pick it up. But since I work with a team of market researchers (and have always been a sucker for a good survey), I tend to agree to take phone surveys (if not in the middle of dinner). I'm extremely glad I stayed on the phone for today's, because it was about using the library! I'm a tad concerned I may skew the results a bit (having definitely heard of all the services offered and having been extremely satisfied with my interactions with the librarians and staff I encountered) but hopefully their sample is big enough to account for actually ending up with a librarian or two in the mix.
Embarrassingly though, I didn't have a good answer for "what service would you like to see offered at your local library that they don't currently offer?" I mean, really, I should have a whole wish list of things ready (if nothing else, i would need them for a library job interview if someone asked me what new services I would want to introduce!). I was tempted to say IM reference, since I'd like to see us offer it, but I don't think I'd use it as a patron so I didn't want to put that. All I could come up with was that it'd be nice if they (erm, we) were open later on Friday nights, since that's when I'd want to go and hang out at the library more socially.
Hopefully the results will be available at some point... I'd love to see what people said -- though it was mostly about awareness rather than real feedback...
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